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If you have any questions about the product or platform,please contact us in time,we will treat every problem in a professional spirit.

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Frequently Asked Questions

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Why is the device suddenly offline?

Check the status of the device and check if the device uses GPRS to connect to the server.

How does the device go online?

According to the instruction list, it is good to send the set IP command to the device to reply successfully.

I have already issued the order, why can't I go online?

Check if the command is correct and if apn is set correctly.

How can the equipment be used on the platform?

Import the IMEI number of the device and then go online to use it.

Why is the device not positioned?

Check the device status and check for GPS signals.

How can I install the device?

You can install the device according to the instructions.

Still have questions?